At StarV, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
We accept returns within 30 days of delivery. If you’re returning an item for personal reasons, you’ll need to cover the return shipping costs. However, if there was a mistake on our part, we’ll take care of those costs for you.
Please read our policy below for details.
Return Eligibility
- You may request a return within 30 daysof receiving your order.
- Items must be in new, unused conditionwith all tags attached and original packaging intact.
- Exclusions: Customized products, such as prescription lenses, are not eligiblefor return.
Non-Refundable and Non-Returnable Situations
Refunds cannot be provided in the following circumstances:
- Damage caused by the consumer's own disassembly, repair, or other errors.
- Damage due to improper use.(Please obtain our authorization before shipping the item back and providing a tracking number.)
- Products not purchased from StarV.
- Circumstances excluded by law or regulation.
Refundable and Returnable Situations
We’ll provide refunds and cover all associated costs in the following cases:
- The product shows clear signs of use when arrived.
- The product has significant scratches or wear when arrived.
- The product is missing parts due to severely damaged packaging when arrived.
- Seller errors, such as sending the wrong product.
Return Process
- Contact Us: To initiate a return, please contact our customer support at[support@starvglasses.com]. Include your order number and reason for the return.
- Return Authorization: Once approved, you will receive a return authorization email with instructions.
- Shipping the Item: Please securely package the item and ship it to the address provided in the return instructions. We recommend using a trackable shipping service to ensure it reaches us.
Refunds
- Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
- Refunds will be processed via the original payment method within 5-10 business daysafter approval.
- Please note, shipping feesis non-refundable.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 daysof delivery. We will arrange for a replacement or refund as needed.
International Returns
- For international orders, customers are responsible for return shipping costs. Please contact us for specific instructions.
For any further questions regarding our return and refund policy, feel free to reach out to our support team at support@starvglasses.com.