At StarV, we strive to provide you with the best shopping experience, including fast and reliable shipping. Please review our shipping policy below for details on how we handle shipping and delivery.
Free Standard Shipping
StarV offers Free Shipping on all orders to save you money!
Shipping Regions
We currently ship to all 48 contiguous United States (excluding Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico, Guam, and military/air bases). International shipping is not available.
If you live somewhere else, contact us at support@starvglasses.com. We will try our best to find a solution.
Shipping Times
Order Processing Time:
- Orders are typically processed within 1-2 business days
- You will receive a confirmation email with tracking information once your order has been shipped.
Once your order is successfully placed and processed, we aim to deliver your products within 6-12 business days. Delivery times may vary based on your location, order size, and unforeseen delays with our shipping partners.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment. If you do not receive a tracking number within 3 business days after placing your order, please contact our support team at support@starvglasses.com.
Delivery Issues
While we work hard to ensure timely deliveries, there may be occasional delays due to factors outside of our control, such as inclement weather, customs processing, or shipping carrier delays.
If your order is delayed beyond the estimated delivery time, please reach out to us at support@starvglasses.com, and we will do our best to assist you.
Changing Your Address
We generally cannot change your address once your order ships to avoid damage or loss during multiple transfers.
If you must change your address, contact us at support@starvglasses.com firstly. Please note that if we agree to the change, you may be responsible for additional shipping costs or any resulting product damage. We recommend verifying your address carefully before placing your order.
Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses at this time.
- Orders with incomplete or incorrect shipping addresses may be delayed. Please ensure all information is accurate before submitting your order.
Lost or Damaged Shipments
If your order is lost or arrives damaged:
- Please contact us within 7 daysof delivery at support@starvglasses.com with your order number and photos of the damaged items (if applicable).
- We will work with you to resolve the issue as quickly as possible.
Additional Considerations for Electronic Products
Due to the nature of electronic products, we take additional precautions during shipping:
- We ensure that all items are securely packaged to prevent damage during transit.
- Customers are encouraged to inspect their packages upon delivery.If you notice any signs of damage to the packaging, please report it immediately.
Contact Us
If you have questions about our shipping policy or need assistance with your order, please contact us:
- Email: support@starvglasses.com
- Phone: +1 6269752527
- Address: 38618 Vineland St, Cherry Valley, California, USA
Thank you for choosing StarV! We appreciate your support and look forward to serving you.